June 25th Update: Curbside Pick-Up
Dear Capsule customers,
We have recently begun our curbside pick-up availability for online orders. PPE equipment will be worn by our staff when orders are being picked up for the safety of our valued customers and our company. We encourage customers to wear PPE equipment as well to limit the risk of transmission.
Launch Product Pick-Ups:
If you have placed an order on a launch product either through the Frenzy app or our webstore which requires curbside pick-up, please be patient and wait for a follow-up email with further details and instructions regarding the pick-up process.
Monday to Friday: 11:30AM - 4:00PM
April 24th Update: Shipping Time Delayed
Delivery Delays Due to Postage Service Disruptions
Dear Capsule customers,
We would like to take this time to inform everyone that due to postage service disruptions, delivery delays should be expected. Couriers are expecting Christmas-like volumes as online shopping has become more prominent while the population is self-isolating at home. Delayed delivery updates should also be expected while couriers are taking extra precaution to ensure important safety measures.
With that being said, if you had recently placed and order and haven't received your item(s) yet, simply check back later for the most accurate delivery information.
We apologize for this, and we want you to know that we're doing our best to get orders in the hands of the couriers as soon, and as safely as possible.
For our domestic customers, we invite you to watch the video provided by Canada Post with the latest COVID-19 updates.
For our international customers, COVID-19 updates are available from UPS and DHL.
Please consider when placing domestic orders: Going forward, all parcels will require collection from your local Canada Post office. The office address can be found on the mailing notice card left by the driver or through Canada Post tracking online. If you are not in agreement with these terms and do not possess valid ID, please do not continue with your order.
March 15th Update
With the ongoing outbreak of COVID-19, we at Capsule understand the concerns regarding these unforeseen circumstances. The well-being of our staff and our customers is of utmost importance and our top priority.
Effective March 16th, we’ll be temporarily closing both our Yorkville and Downtown Markham brick-and-mortar locations until further notice. Our response to COVID-19 is part of our commitment to creating a safe and enjoyable environment for the community.
During this time, you can still shop the online store as it will remain fully operational.
We would like to thank everyone for your understanding and support, and most importantly hope everyone stays safe and healthy.