Store Policy

All Discounted Items are Final Sale. No Refund or Exchange on All Sales Items.

All Launch Products are Final Sale. No Refund or Exchange.

No Refund. Returns or exchanges may be done within 7 days from purchase date. We kindly ask that all valid returns must be in unworn condition with attached tags and packaging. Capsule will not accept any returned merchandise without prior written communication and valid return authorization number. Upon inspection and approval, exchange or store credit will be provided, no refunds. All sale items and discounted merchandise are final sale and cannot be returned. In the case of an exchange for a different size or item, the customer will be required to pay a re-shipping fee. 

We accept returns for store credit.  As stated, returns are solely the responsibility of the customer and must be made with a 7-10 business day time frame from the date of delivery.  If you have ordered any product from Capsule that is valued over $150 CAD, Capsule will cover the initial shipping costs as a courtesy for you.  However, should you return the product within the 7-10 business day period for store credit, Capsule holds the right to deduct the value of the courtesy shipping fee from your store credit amount.  The courtesy shipping fee value varies depending on where the item was shipped.  For example, if you spent over $150 CAD and return the item for store credit from a Canadian address, $10 plus HST will be deducted from the full store credit/refund value.

If you did not spend over $150 and wish to return the item, you will not be deducted the courtesy fee from your store credit/refund amount as you have already paid for the shipping initially.

Sequential orders are often indicative of bot activity, and will be subject to a 25% restocking fee. Orders placed thru Proxy servers are indicative of bot activity, and will be subject to a 25% restocking fee. Any cancelled orders or refused shipments will be subject to a 25% restocking fee, in addition to any shipping charges associated with the shipment.