Q. Who is Capsule?
Find more about Capsule Toronto. Click About Us
Q. What is the store address?
A. We have two locations in Yorkville District of Toronto. Capsule on Bellair Street for Footwear. Capsule on Yorkville Avenue for Apparel.
#108 - 29 Bellair St., Toronto ON, Canada.
#104 - 69 Yorkville Ave, Toronto ON, Canada
Q. Are all of your products authentic?
A. Yes. All of our products are authentic.
Q. Do you accept Phone Order?
A. Sorry, we do NOT accept phone order.
Q. Do you hold shoes / clothing?
A. Sorry, we do NOT hold shoes / clothing.
Q. Do you accept Preorder?
A. Sorry, we do NOT accept Preorder.
Q. What are the shoe sizes on your website based on?
A. Shoes on our website listed are US Men's sizes. Please click Size Conversion Chart for more info on sizes.
Q. Is the Price including Tax?
A. The price is NOT including Tax. Tax depends on your location. As for US and international orders - NO Tax, however ALL the custom charges incurred are the responsibility of the customer.
Q. What is your Return/Exchange Policy?
A. NO REFUNDS. We will accept returns for store credit and exchanges within 7 days of item delivery as long as the return item is in "brand new, unworn condition" and in the same condition it was when shipped out. Return shipping is the responsibility of the customer, and will not be refunded, unless otherwise arranged. In the case of an exchange the customer will be required to pay a re-shipping fee.
TO CUSTOMERS THAT RECEIVED FREE SHIPPING
Please be aware that all store credit amounts will be calculated minus the original ship charge that was initially a courtesy from us.
Q. Is your online inventory accurate?
A. We will use all reasonable endeavours to ensure that the goods displayed are available, however we can not 100% guarantee the availability.
Q. Can I order online and pick up my order in store?
A. Due to security reasons, We do NOT allow online order to be picked up In-Store.
Q. When will you ship my order out?
A. When we receive your order and payment, we will process and send out the order within 1 business day.
Q. What is the Shipping Rate and Estimate Delivery Time?
A. Please refer to our Shipping Rate
Q. How do I track my order?
A. We will provide you with an update of the status of your order in your order history. Alternatively, an email containing the tracking info will be sent to you as well.